Prepare for service on your Macintosh computer:

1. Backup: Make sure you have a backup of your computer. We recommend using the built-in Time Machine program provided by Apple along with an external hard drive to make a complete backup of the computer. If you have questions or need help backing up your Mac, please let us know when your computer is checked in for service. Instructions for setting up and using Time Machine are available at the Apple Support Website. Please note that Allied Computing and Apple are not responsible for lost data.
2. Computer Password: For software troubleshooting, we will need the password for an administrative account on the computer.
3. Firmware Password: If your computer has a firmware password enabled, please disable the password before bringing the computer in.
4. Apple ID information: Ensure that you know your Apple ID and password. This is needed to turn off Find My Mac and is required for most hardware related repairs and to install some software updates. This is the same account used for the App Store, iTunes and iCloud.
5. Notebook: If this is a notebook computer, and your issue involves the battery or charging, please bring in your power adapter.
6. Accessories: If your problem involves the keyboard, mouse, or any other accessory, please bring the accessory with you.

Allied Computing Service Process

1. Information: When you bring your computer in, we will collect contact details including your name, address, phone number, and email address.
2. Problem: We will take notes on the type of problem you are having, when the problem occurs and any error messages that are presented.
3. Diagnostic: We use a variety of diagnostic tools and resources (both software and hardware) to determine the underlying source of any problems you are experiencing. We may have to open or partially disassemble the computer during the diagnostic process depending on the type of issue.
4. Proposed Resolution: Once we determine the source of the problem, we will propose a resolution. This may include software updates, preference changes, hardware replacement, or customer education.
5. Service Quote: We will let you know the cost of the proposed solution, any needed parts, and labor fees.
6. Provide Service: Once approved, we will implement the solution, install any necessary parts and perform the needed service.
7. Verification: After service is complete, we run additional tests on the computer to ensure everything is working and that no new issues have arisen.

• Warranty, AppleCare+, or consumer law: There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. Please ask for details about what is covered or check the following resources: Apple Warranty Details and AppleCare+ Terms and Conditions. You may verify warranty status on your device by visiting the Apple Check Coverage Webpage.
• Basic Tune Up $90.00: The fee for a basic tune up is $90. This fee includes: A diagnostic of the computer to ensure the hardware is working correctly. Installation of necessary software updates, including macOS, and other installed applications. A scan for and removal of any malware, viruses, adware, etc. We can also remove unnecessary items such as multiple, duplicate downloads along with outdated and unnecessary software. We will also optimize / defragment your hard drive if necessary.
• Diagnostic $90.00: We charge a flat-rate diagnostic fee of $90 on all non-warranty computers brought in for service. The fee includes a diagnosis of the underlying cause of any problems you are having along with a proposed solution which may include part replacement, hardware upgrades, and software updates.
• Standard Shop Rate $90.00 / hour: We charge $90 / hour for regular (non-warranty) in-shop repairs. We bill in quarter-hour increments after the first hour.
• Education, Training, Device Set-Up $90.00 / hour: One-on-one or small group, education, training and device set-up is available in our office for $90 / hour. These services are billed with a one-hour minimum.
• Expedited service $180 + (Normal Rate x 2): Expedited service moves you to the front of the repair queue, in front of all other clients. The fee for expedited service is $180 + double the normal hourly rate. This fee applies to all services including diagnosis and in-shop labor.
• After Hours, Evenings, Weekends & Holidays: After hours service is available by appointment only. Fees vary depending on availability and time.
• Support Contracts: Customers that require ongoing service and support may purchase a pre-paid support agreement from us. Plans start at 25 hours and include a discount on service fees.

Macintosh Notebook Battery Prices:

We charge the same as Apple for parts for battery replacement. Apple Mac Repair Prices. We also charge an installation fee for all out of warranty batteries. Your product is eligible for a battery replacement at no additional cost if you have AppleCare+ and your product's battery holds less than 80% of its original capacity. Call for details on your specific model.

AppleCare+

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee as noted below.

AppleCare+ service prices for accidental damage
Mac Model	Screen or external enclosure only (with AppleCare+)	Other damage (with AppleCare+)
All Mac models with AppleCare+	$99	$299
Terms and conditions apply, see AppleCare+ Terms and Conditions for complete details.

Prepare for service on your iPhone, iPad or iPod:

1. Backup: Make sure you have a backup of your device. We recommend using iCloud backup and iCloud photo library. If you do not wish to use iCloud, you can also make a backup to your Mac or PC. To ensure the safety and privacy of your data, we are not able to back up your device to one of our computers. Instructions for both types of backup can be found on the Apple Support Website. If you have questions or need help backing up your device, please let us know when it is checked in for service. Please note that Allied Computing and Apple are not responsible for lost data.
2. Apple ID information: Ensure that you know your Apple ID and password. This is needed to turn off Find My iPhone which is required for hardware repairs including battery or display replacement. Your Apple ID may also be required to restore, erase, or update the device. This is the same account information you use for the App Store, iTunes and iCloud.
3. Power Adapter & Cord: If your problem involves charging, not turning on, or problems with the battery, please bring your power adapter and cord so we can test them as well.
4. Accessories: If your problem involves a Bluetooth keyboard, mouse, headphones or any other external accessory, please bring the accessory, and any necessary cords with you.
5. Personal Identification: In some cases, we may need to see a form of personal identification, like a driver’s license, passport, or other government-issued ID

Allied Computing Service Process

1. Information: When you bring your iOS device in, we will collect contact details including your name, address, phone number, and email address.
2. Problem: We will collect information on the type of problem you are having, when the problem occurs and any error messages that are presented.
3. Diagnostic: We use a variety of diagnostic tools and resources (both software and hardware) to determine the underlying source of the problem you are experiencing. We may have to open or partially disassemble the device during the diagnostic process depending on the type of issue.
4. Proposed Resolution: Once we determine the source of the problem, we will propose a resolution. This may include software updates, preference changes, hardware replacement, or customer education.
5. Costs: We will let you know the cost of the proposed solution, any needed parts, and labor fees.
6. Provide Service: Once approved, we will implement the solution, install any necessary parts and perform the needed service.
   Certain repairs, including all hardware service on iPads, iPods, and Apple Watch, can not be performed in our store, and require us to send the device to Apple. In these cases, we will handle all the paperwork, packaging and shipping of the device to the repair center.
7. Verification: After the service, we run tests on the device to ensure everything is working and that no new issues have arisen.

• Warranty, AppleCare+, or consumer law: There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. Please ask for details about what is covered or check the following resources: Apple Warranty Details and AppleCare+ Terms and Conditions. You may verify warranty status on your device by visiting the Apple Check Coverage Webpage.
• Diagnostic $0: We do not charge a diagnostic fee on iOS devices brought in for service. If the device requires a hardware repair, we will provide a price quote for the parts and labor after diagnostics are complete.
• Device Restore $0: We do not charge a fee to restore a disabled iOS device. If you require assistance setting up the device after it is restored, the setup will be billed at our normal rate. If you have 'Find My Device' enabled, you will need your Apple ID and Password to activate the device after the restore.
• Labor Rate $90.00 / hour: We charge $90 / hour for regular (non-warranty) hardware related, in-shop repairs. We bill in quarter-hour increments after the first half hour for iPhone service.
• Education, Training, Device Set-Up $90.00 / hour: One-on-one or small group, education, training and device set-up is available in our office for $90 / hour. These services are billed with a half hour minimum.
• Expedited service $180 + (Normal Rate x 2): Expedited service moves you to the front of the repair queue, in front of all other clients. The fee for expedited service is $180 + double the normal hourly rate. This fee applies to all services, diagnosis, and labor.
• After Hours, Evenings, Weekends & Holidays: After hours service is available by appointment only. Fees vary depending on availability and time.

iPhone screen replacement costs

We charge the same as Apple for iPhone display replacement parts. Apple iPhone Repair Prices
Allied Computing charges a $60 labor and supplies fee to install displays on out of warranty iPhones.

iPhone battery replacement costs

We charge the same as Apple for iPhone battery replacement parts. Apple iPhone Repair Prices
Allied Computing charges a $60 labor and supplies fee to install batteries on out of warranty iPhones.

If your iPhone has any damage that impairs the replacement of the battery, such as a cracked screen, that issue will need to be repaired along with the battery replacement. Some device power issues are caused by factors other than the battery. We'll test your device to see if it has a battery issue or a different power issue. If your device has a non-battery power issue, we'll quote you the repair price after we determine the cause. If you have AppleCare+, it covers your iPhone at no additional charge if your product's battery holds less than 80 percent of its original capacity.

Other iPhone repairs

Do you need a repair for other issues like a camera not working, not charging, a cracked enclosure or liquid damage?

• If your iPhone issue is covered by the Apple warranty, an AppleCare+ plan, or consumer law, there's no charge. This does not include accidental damage, which requires a fee.
• If your iPhone was damaged, and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee.
• If your iPhone was damaged, and you don't have AppleCare+, your repair fee will vary, depending on the repair. Call us for details about your specific iPhone.

iPad / iPod service and costs

We are unable to perform hardware repair of iPads or iPods in our store including battery and display replacements. All hardware related iPad or iPod service requires the device to be sent to Apple.
Apple iPad Repair Prices.
Apple iPod Repair Prices.